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SALES@STRICTLYGIFTS.COM
StrictlyGifts is a brand of TrophyCentral, Inc. TrophyCentral is the leading provider of awards and recognition items on the Internet*. We understand how important your order is and we are committed to your complete satisfaction. We offer Internet, e-mail and phone support, and our customer service representatives consistently receive the highest ratings by our most important critics, you! Whether you are buying as a gift or for yourself, our selection is unparalleled. Here are just a few reasons to buy from StrictlyGifts:
- Top-rated customer service (measured directly by Yahoo through customer surveys!)
- One of the best product selections in the industry; we carry stock products and have extensive custom capabilities as well
- StrictlyGifts is a Yahoo Store and uses Yahoo's secure server for transaction processing
- Great prices
- Quick shipping: we offer a wide-range of products that ship in just 1-2 business days. You can see the estimated ship time for any item by looking at the shipping box to the right of any item picture
- We ask for your required date and meet committed dates over a 99% of the time
- StrictlyGifts is dedicated to your privacy and NEVER sells e-mail addresses or mailing lists
- We have an excellent return policy (see below)
- We are committed to your complete satisfaction!
* as measured by Ranking.com
Strictly Gifts is a Division of TrophyCentral, Inc.
Corporate Headquarters
TrophyCentral, Inc.
16 Mt. Ebo Road South, Suite 12A
Brewster, NY 10509
Toll-Free Tel: 1-888-809-8800
Local (NY) Tel: 1-914-908-5690
Toll-Free Fax: 1-866-922-2904
Customer Service Hours: Mon-Thurs 9am to 5pm est., Friday 9am to 3pm est (Online Orders 24 hours).
Customer Service / Operations Center
TrophyCentral, Inc.
6044 US 41 South, Suite 4
Marquette, Michigan 49855
Toll-Free Tel: 1-888-809-8800
Local (MI) Tel: 1-906-662-4477
Toll-Free Fax: 1-866-922-2904
Please send checks to:
TrophyCentral
PO Box 155
Katonah, NY 10536
Please make checks out to TrophyCentral, not StrictlyGifts. Thank you.
Click Here for shipping information.
Strictly Gifts values your privacy and will NEVER share your e-mail or personal information with any third-party. In addition, we are committed to ensuring your security. All transactions are hosted on Yahoo's secure servers, and all credit card information is erased from these servers automatically after 30 days.
We recognize that customers have different needs. Therefore, there are fours ways to order from TrophyCentral.com:
1. Through this site.
This is the recommended approach as it greatly reduces engraving & shipping errors due to retyping data.
How do I order? Simply return to the home page (Click on the Strictly Gifts Logo found in the upper-left corner or press the back button of your browser). Either click on one of the categories or enter an item in the search bar. When you find the item, click on "Order" and follow the screens.
2. By Fax.
This is the recommended approach if you are ordering a catalog item that is not yet available on the web site. If you need order forms, simply send us an e-mail and we will be happy to send them to you.
3. Using e-mail.
Recommended if you have a custom item or a specific question.
4. By Telephone.
Use this method if you feel more comfortable talking to someone in person!
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Images of products are for example purposes only. Colors, bases, columns, figures and actual products will differ based on customer selection and product availability.
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Applicable tax will be added to all New York orders.
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Feel confident that your personal information, including your credit
card number, is SAFE. Strictly Gifts uses Yahoo! Stores
SECURE SERVER so there is no need to worry about security. In
addition, we DO NOT sell mailing lists to outside parties and your
information is kept completely confidential.
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When your order is placed with a credit card, our secure system automatically performs an authorization, but does not bill you (please note, that although you are not charged, most credit card companies will reduce the amount of your available funds by the approved amount).
For stock orders that do not require customization, your charge card will be billed on shipment. For custom or special orders, your charge card will be billed when work begins on your order.
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Click Here for Engraving FAQ's.
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- Items returned within 21 days: money back or replacement:
- Does not apply to engraved or imprinted items
- Does not apply to special orders, display cases or trophy cases (damage to display cases & trophy cases must be reported at time of shipment to the shipper for credit, exchange or return).
- Items must be returned in original condition
- A 10% restocking fee may apply to certain items.
- Customer is responsible for all shipping charges.
IMPORTANT: A Return Authorization is required prior to return. Please contact your sales rep for information.
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1) Do you keep records of previous orders?
Yes. Do not hesitate to contact us if you need this information!
2) What are inserts?
Inserts are discs (most common are 2") that can be used on plaques, trophy tops or in frames to
make medals. They come in a huge number of subjects (sports, academic, office, military, etc.)
and are a great way to tailor an award to an individual or an event (see our online catalog).
3) Do you give discounts for large quantities?
Yes. If you have a large order, it never hurts to ask! While our prices are extremely competitive,
if we are able to reduce our costs with a large order, we will give you quantity discounts.
4) Do you ship to an APO address?
Yes. The preferred od to ship to an APO address is Post Office Priority Mail (3-4 days).
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Engraving is free of charge on most trophies (up to 3 lines, except where specified) and
on most plaques (number of lines vary based on plaque chosen).
All engraving & imprinting (dark letters stamped on the plate) will be spaced at our discretion unless special instructions are accepted. Please note that free
engraving & imprinting does not apply to medals or pins.
There are 3 ways to handle engraving:
1. Use the 'Engraving" fields or Personalization Wizard on each item screen. This is best as it greatly reduces errors.
2. EMAIL us. Feel free to EMAIL us with special personalization instructions.
3. Fax us toll-free at 1-866-922-2904.
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Purchase orders may be used as follows:
- Place the order using a credit card. Indicate in the "Special Instructions Section" that you wish to
"pay by purchase order - do not bill charge card". Fax the purchase order to the fax number above.
Your order will be processed and your charge card will not be billed if payment is made within 30 days.
or
- Send your approved purchase order along with a check to TrophyCentral (NOT STRICTLY GIFTS). Your order will be processed
when your check has cleared.
or
- Fax your approved purchase order to the above fax number. If you are a government agency or
have an established account, you may be pre-approved - check with your rep for eligibility. Approval
is at the sole discretion of Strictly Gifts & TrophyCentral.
Note: Payment must be received within 30 days of shipment. Late fees of 1 1/2% per month will be applied to any late payments.
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Checks will be accepted, however:
-1- Stock orders will not be shipped until check is cleared
-2- Custom & engraved orders wil not be processed until check is cleared
Checks can be mailed to:
TrophyCentral, Inc.
PO Box 155
Katonah, NY 10536
Accounts can be setup and billing terms arranged, but require prior approvals.
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Artwork & designs, including logos and other trademarks shown on this website are reproduced for display purposes only, and do not imply or suggest endorsement by the trademark owner, or that the item was originally produced for the trademark owner.
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